1. What is the Best Rate Guarantee?
Our Best Rate Guarantee assures you that you will find the lowest published Internet rate on our website. If you find a rate lower than what is shown on our website that is viewable and bookable on another web site for the same room type, same dates and length of stay, we will verify the availability of the other site’s price, and if it is lower, we will match it and discount it by 10%. You can learn more about this program by CLICKING HERE.
2. How can I subscribe/unsubscribe to your email list?
Visit our Email Offers page and enter your email address to receive updates on news and special offers from the Grande Colonial hotel.
3. What time is check-in?
Our check-in time is 4 p.m. If you arrive early, we are happy to store your luggage until your room becomes available.
4. What time is check-out?
Our check-out time is 12 Noon.
5. What is required to check-in?
We require a government issued ID (i.e. driver’s license, passport) and a valid method of payment (i.e. credit card or cash).
6. Do you have an early departure fee?
Yes. Modifications resulting in a reduction of the number of nights within 48 hours of intended departure will result in a charge equal to one night’s room and tax.
7. Do you charge a “resort fee”?
All stays are subject to a mandatory Hospitality Service Charge of $25 per night. CLICK HERE to learn more about what services and amenities are included in this daily charge.
8. Do you offer accessible rooms?
Yes. For our guests with disabilities, our ADA compliant rooms and suites feature Braille guestroom numbers, closed-caption televisions, door and telephone signalers, roll-in showers, telephone amplifiers, text telephones, and visual smoke detectors. A swimming pool lift is also available. Learn more about our accessible services and amenities by CLICKING HERE. Or for those guests needing additional assistance with selecting a room type and/or making a reservation, please call us at (888) 828-5498.
9. Can I bring my pet?
Unfortunately, the Grande Colonial does not accommodate pets.
10. Is Wi-Fi available at the hotel/in the room?
Yes. For our registered guests, the hotel offers complimentary high-speed wired and wireless Internet access in all rooms and suites, meeting facilities & public spaces.
11. What should I do, if I lost or forgot something in my room?
Contact us at 858-454-2181 and we will be happy to assist in locating your misplaced items.
12. What is the cancellation policy?
With the exception of non-refundable rates (i.e. Advance-Purchase promotions), reservations can be cancelled or changed without penalties up to 48 hours prior to arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night’s room and tax.
13. How can I change or cancel my reservation?
Contact us at 858-454-2181 and we will be happy to make any changes or cancellations in line with our cancellation and modification policy.
14. Do you allow smoking?
Smoking is not permitted in the Grande Colonial’s guest rooms and suites, meeting facilities or indoor public spaces. Guest are welcome to smoke in designated, outdoor sections of the hotel.
15. I want to ship a package to arrive before or during my stay. Do you allow this?
Yes. Please ensure that the name of the recipient matches the name on your reservation.
16. I am not finding what I need on your website. What should I do if I need special assistance?
For those guests needing additional assistance with selecting a room type, making a reservation, or any other inquiries, please call us at (888) 828-5498 or send us an email to firstname.lastname@example.org.
1. Can I reserve a table in the restaurant?
Yes. Our NINE-TEN Restaurant accepts reservations for all available meal periods. Call 858.964.5400 or CLICK HERE to reserve a table.
2. Do you offer room service?
Yes. Room Service is available from NINE-TEN Restaurant (click here for current room service offerings).
1. Is parking available at the hotel?
Off-street valet parking only is available. Fees are $30 per day. Other than street parking, there is no self-parking.
2. Do you offer hotel transportation?
We offer limited transportation within a five mile radius of the hotel using our London Taxi. We also offer transportation around the village using our electric golf cart. These services are based on availability and may be arranged through our Valet team.
3. How do I get to the hotel?
The Grande Colonial is located at 910 Prospect Street in La Jolla, just 12 miles north of the San Diego International Airport.
From the North: South on Interstate 5, exit west on La Jolla Village Drive. Follow to third traffic light and turn left on Torrey Pines Road. Proceed to sixth traffic light and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right – 910 Prospect Street.
From the South: North on Interstate 5, exit west on La Jolla Parkway. Remain on La Jolla Parkway, which will become Torrey Pines Road. Proceed up the hill and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right – 910 Prospect Street
1. I have questions about my bill. Who do I call?
Please contact us at 858-454-2181 and reference your recent reservation.
2. What forms of payment are accepted to pay for my room?
We accept Visa, MasterCard, American Express, Discover, and American currency. We also accept Apple Pay, Android Pay, and Samsung Pay.
3. Does the hotel require a deposit for incidentals?
Yes, we require a $100 per night deposit to cover any incidental charges. Incidental charges may include valet parking, dining charges, and wellness service charges.
4. How can the incidental deposit be made?
The incidental deposit will be held on the credit or debit card you provide at check-in. You may also pay the deposit in cash. Any cash deposits are returned at the time of departure.
5. When will the incidental deposit be returned to my debit or credit card?
Any difference in the amount between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to be reflected in your account.
6. How much money does the hotel authorize on my debit or credit card at check in?
We authorize the full balance of your anticipated room and tax charges plus an additional $100 per night for incidentals. Any difference in the amount between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to be reflected in your account.
1. Do you have a fitness center?
We do not have an on-site fitness center. All guests, however, will enjoy a complimentary daily guest pass to Life Time La Jolla, located within walking distance of the hotel (a $25 daily value). Please request a guest pass from our front desk staff. Click here to learn more about their services and programs. For assistance with and directions to other spas or fitness clubs, please ask our Guest Services staff.
2. Do you have a pool?
Yes. Our outdoor swimming pool is heated year-round. Pool hours are 7:00 a.m. to 10:00 p.m. THERE IS NO LIFEGUARD ON DUTY. For our guests with disabilities, a swimming pool lift is available. Complimentary towels are available. Food and beverage service is also available in the pool area daily from 11:30 a.m. to sunset, weather permitting.
3. Do you have bike rentals?
Yes. We have 4 custom bicycles that are available for use through our front desk. Access is on a first-come, first-served basis. (Helmets & locks are included).
4. Are cribs available?
We have a limited number of cribs available at no charge. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.
5. Are rollaway beds available?
We have a limited number of rollaway beds available at no charge. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.